Every business needs some level of IT support. Some choose to call an IT management company when they have a problem. Others choose proactive IT management with around the clock monitoring and support during business hours either from staff or an IT management company. There are pros and cons to each option and, depending on your business, one may be better for you.
Cost
Most people believe that proactive IT management will cost more. And, if you have a year when nothing goes wrong, that may be true. However, few businesses go a year without an issue. If your business falls prey to a virus or other cyber-crime, reactive IT repair will certainly cost you more, especially if you don’t have secure and regular backups of your data. You may even find yourself out of business.
Downtime
When you call an IT management company for repair when you have a problem, you’ll likely have to wait for services. Most managed service providers and IT management companies prioritize service to their contract clients. That means clients with proactive IT management through an MSP experience shorter downtime. And, with proper proactive monitoring may experience significantly less downtime than companies without monitoring.
Security & Data Recovery
Data security and recovery are among the most talked about topics in SMBs today. If your business doesn’t have proper cybersecurity systems and monitoring in place, you’re much more likely to need reactive IT repair in the form of data recovery. Of course, few SMBs who choose not to implement proactive IT management have a good data backup plan. If your business doesn’t have cybersecurity and data backups, you may not qualify for cyber insurance. Without cyber insurance, your business could be out of business with one breach.
Toucan Technology Group Can Help Your Business
Whether you’re looking for an IT management company to handle all your IT needs or someone to partner with your in-house staff and provide certain services, Toucan Technology Group can help. If you’ve had breach or need urgent reactive IT repair, we can help with that as well. Of course, if you’re just looking around for the right solution for your SMB, call us for your free assessment. We are a locally owned and operated IT management company in Indianapolis ready to customize our services to fit your needs and budget. Reach us today by calling (317) 376-4874 or filling out our contact form today.
