Most small businesses hire a managed service provider (MSP) to do exactly that – manage their technology services, devices, and security. However, all too often business owners realize that although they hired a company to handle their IT services, what they really have is a company who closes help desk tickets an provides some level of cybersecurity for a monthly fee, but everything else you need is extra. What should the monthly fee you pay your MSP include?
A Monitored, Tested, & Documented Back Up System
Although all MSP back up data on different schedules, you should receive regular updates as to the status of your data. You should also have assurance from your MSP that they have backups both offsite and in the cloud. Testing should occur on a regular basis proving that data restoration is possible if your server were to fail or your data were taken for ransom. If you’re not receiving updates from your MSP about testing and successful restoration, ask. If they can’t provide a satisfactory answer, find a new IT services company.
Access and License Management
And this means more than just closing help desk tickets for the new employee or someone who forgot their password. Your MSP should manage software licenses to ensure you have the right number and type of licenses for the least amount of money in addition to closing tickets when there’s an issue with your software. The longer we operate as an Indianapolis IT services company, the more we hear that most MSPs do not review software licenses. Ideally your MSP will force software updates to potentially avoid issues. They should also be removing access to the software and network when an employee is fired or quits. None of this should come at an additional expense.
Cybersecurity Advice & Management
Yes, most MSPs provide some level of cybersecurity for your network and the machines attached to it. However, with their expertise, they should also provide you with guidance and advice as to how to avoid cybersecurity attacks. For example, they may provide staff training to new team members. Some MSPs will review your IT policies and recommend new ones.
Provide Guidance on Hardware Life Expectancy & Replacement
Although not all IT service providers sell or lease hardware, all should help you understand the life expectancy of your technology. Providing this service helps you plan your budget. They should be evaluating everything from desktops, servers, and just about any other hardware connected to your network.
Toucan Technology Group Offers Their No Extra Fee Guarantee
If you’re paying a company to oversee your technology, you want them to oversee everything for a fixed price, not just close help desk tickets and then charge more for other services. When you choose Toucan Technology Group as your managed service provider, you get our No Extra Fee Guarantee. That means everything’s included when you have technology issues. Call us to learn more and schedule your free on-site consultation at 317-376-4874 or fill out our contact form today.
