At Toucan Technology Group, we don’t believe in nickel-and-diming our Managed IT Services clients. While other providers charge extra for on-site visits, exclude cybersecurity incidents, or sneak in project-based fees on top of their contract, we keep your billing simple and predictable.

Some prospective clients have told us this sounds too good to be true after experiencing all the added fees charged by other IT services organizations. That’s why we’ve written our Toucan No Extra Fee Guarantee. Once you sign your managed IT services contract, we deliver all the contracted services with no extra fees. With Toucan, you’ll get used to hearing, “It’s included.”

Here’s What the Toucan No Extra Fee Guarantee Means:

• No travel fees in the Indianapolis Metro area. Whether we’re solving a server issue or setting up a workstation on-site, you’ll never get a bill just because we showed up. We like seeing you.
• No extra project fees. Many providers charge extra for routine projects like system upgrades or user migrations. At Toucan, they’re covered.
• No incident response exclusions. Some providers won’t touch ransomware or security incidents unless you agree to an expensive incident response fee. We include regular incident response services for our managed clients.
• No surprise billing. Your flat monthly rate covers support, strategy, cybersecurity, and all the services outlined in your contract.

What’s Always Included:

✔ Unlimited remote and on-site support
✔ Cybersecurity monitoring and incident response
✔ Microsoft 365, Azure, and cloud support
✔ Onboarding and offboarding for staff
✔ Network and device management
✔ Patch management and backups
✔ IT strategy and project planning
✔ Vendor coordination
✔ User training and support and more

With Toucan, You’ll Get Used to Hearing: “It’s Included.”

Contact us for more information or to set up a free on-site evaluation in the greater Indianapolis area.