In virtually every client we’ve helped transition from an in-house IT person to our managed IT services, we save them money. One client said, “Working with Toucan Technology Group saved us at least 60% compared to an in-house hire while giving us access to a larger team with deeper expertise.” We help with hardware too. KIPP Indy Schools saw significant savings in the laptops we provide. With other clients, we have reconfigured their WiFi routers to better serve their staff without needing more bandwidth. Because we manage software subscriptions for many clients, we always evaluate licensing to ensure that the package or seats is what each client needs.
Our No Extra Fee Guarantee
If you’re already working with a managed service provider and are looking at other options, this may be a big reason for you to choose TTG over another company. With very few exceptions, when you call us to help with an issue, you’ll hear, “it’s included” rather than “the fee for that will be X dollars.” Of course, if you need to add hardware or software, or you want to subscribe to our cybersecurity training program, there are additional fees. However, when it comes to solving problems, it’s included. Read more here to learn about our No Extra Fee Guarantee.
Streamlined Help Desk Support
Unlike some of the larger IT service companies in Indianapolis, we’re really located here. All of us. Your help desk ticket never goes to a call center in another country. And, we pride ourselves on ensuring that a human responds quickly, often in less than two hours. And, with every ticket your staff submits, we’re building a private resources center for your team in case the issue comes up again. The resource center has screenshots, instructions, and details to help your team resolve the issue immediately without our assistance. However, we also understand that some issues need to be addressed in person. Because we’re based in Brownsville, we can get there to solve the problem – again with no extra fee.
We Solve Problems Our Clients Weren’t Aware Existed
Because all of our managed service clients’ systems are proactively monitored, we often solve issues before anyone is aware of them. That saves you time and frustration. Our ongoing backup solutions ensure that if there is an issue, we can recover your business data and restore it without issue, limiting downtime. Even when you are aware of an issue and we can’t reach you, we can still solve the problem – just like in the case of the tornadoes a few years ago.
One Company, Many Solutions
Although the bulk of our clients have contracts with us to provide them with comprehensive IT services, we do offer our services on an as needed basis. However, we think when you choose us, you’ll find that our comprehensive IT services include more than many IT companies in Indianapolis offer. Not only can we provide you with the help desk support services you need, but we also offer other services including WiFi testing and design, VoIP communication options and emergency phone systems, and Cloud and AI services to name a few.
If you’re ready for a professional team to assist you with your IT services or are looking for a managed service provider in Indianapolis or the surrounding area, call Toucan Technology Group for your free assessment and consultation. Reach us at (317) 376-4874 or fill out our contact form and we’ll call you.
