Comparing one MSP company to another fist requires an understanding of what managed service providers offer to SMBs. If you’re just beginning to investigate how a partnership with a managed service provider works, you probably have many questions. In today’s blog, we’re answering some we hear when we first introduce our services to small businesses in Indianapolis.
What Services Do Managed Service Providers Offer?
Every MSP company is different. However, most managed service providers offer remote monitoring management, tech support/help desk services, cybersecurity, data backup and restoration, and general support and advice regarding your hardware and software. Some offer hardware sales and hardware leasing including telecom services. A few also offer website management and hosting.
How is a Partnership with an MSP Different from IT or Helpdesk Support Services?
An MSP company offers both proactive and reactive support of your computers, software, and other technology. IT and helpdesk support services are there to fix something after a problem already happened. The goal of a managed service provider is to keep your systems up and running to avoid needing to fix it.
Can an MSP Help Us Choose New Hardware & Software?
Although not all MSP offer hardware and software sales, many do. And, if you have a contract with an MSP company, they should include offering their recommendations for new products and services even if they don’t sell or lease them.
What Happens When My Business Grows?
One of the benefits of a managed service company is that as your business grows, they can change your services. Most MSPs price their services on a per seat basis based on the services you want provided by them. If you aren’t working with an MSP company who has custom service contracts and an everything is included pricing model, you’re not working with the right one.
Why Should I Consider Partnering with an MSP Company?
One of the benefits of working with a managed service provider is a fixed cost for all your IT support needs. This allows you know what your monthly budget for IT is for a year (or more depending on the contract).
My Industry Requires Cyber Insurance, Can an MSP Help?
Yes! Your managed service provider will ensure that you are in compliance with your industry’s standards. Then they can issue a certificate stating what services they provide and that will often result in a discount on your premium. Whether your industry requires it or not, we recommend every business have cyber insurance to protect your business financially.
How Do I Choose the Right MSP?
Choosing an MSP company is a bit different from choosing other service companies. Let’s take an HVAC company for example. You only need an HVAC company to check and maintain or repair the unit. They don’t need to know about your business or understand its needs beyond ensuring a comfortable environment.
When hiring an MSP company, you want a business that can partner with you. They should ask questions about your business today, goals for the future, and IT challenges. You want someone who has the tools, knowledge, and ability to provide you with IT support not just today, but well into the future. You should interview any potential MSP candidates as you would an employee with the goal of a long-term relationship that benefits your overall business.
Toucan Technology Group is an Indianapolis Managed Service Provider
If you’re looking for an MSP company in Indianapolis, look no further than Toucan Technology Group. We’re a local, full service managed service provider offering all the services you expect from an MSP and more. Call us today at (317) 376-4874 for your free on-site consultation and let us share how we can partner with your business providing all your IT needs. Ask about our No Extra Fee Guarantee.
