E911 Policy

Voice Over Internet Protocol (VOIP) phone system equipment differ from traditional “land-line” phone service and equipment in many ways. Perhaps the most essential that you understand is how emergency services respond to a 9-1-1 call from a VOIP phone system. Please view and understand the E911 disclaimer below if you have chosen a VOIP phone system from Toucan Technology Group.

E911 Disclaimer

You may not be able to reach the correct emergency services location if you move your phone to a location different from the physical address you initially registered. It is important that you register accurate physical location information every time you move the Equipment associated with your Hosted PBX service.

If you move your Equipment to another location without notifying Toucan Technology Group, when you dial 911 you may not be able to reach the correct emergency services location or any emergency personnel at all. Even if you do reach emergency personnel, if you have not provided accurate physical location information you will not be calling the emergency personnel near your actual current location and this emergency personnel may not be able to transfer your call or respond to your emergency.

It is important that you register an accurate physical location when you initiate your service and every time you move the Equipment associated with your Toucan Technology Group Hosted PBX phone service. When you change your location, it may take up to 48 hours for your location change to be reflected in our records. During that time, you may not be able to reach the correct emergency services center or any emergency service provider by dialing 911.

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