One of the benefits of a managed service provider (MSP) is that they can handle all of your IT support needs. However, if you have an IT staff member or team and they can’t do everything, consider co-managed IT support. It’s not unusual for a business to partner with an MSP to fill the gaps in their current IT needs. It’s often more cost effective than hiring another staff member.
What Your MSP Can Do to Help Your Internal IT Team
Don’t think of an MSP as a company who comes in and takes over your technology infrastructure. Although they can do that, a good MSP recognizes that every business has different needs from them and offers custom options including co-managed IT support. Some things you can partner with a managed service provider for include:
- Project Support – When transitioning to new software or hardware, your internal team may need additional help as it can be a significant addition to their workload.
- Tier 2 & 3 Troubleshooting – When your IT team member has limited experience with a tool or software, you may need higher levels of support, which an MSP can offer.
- Cost Savings on Hardware & Software – An MSP has buying power. They can get you business class equipment at significantly less than you may be able to with your own acquisition team.
- Better Cybersecurity – Most MSPs specialize in cybersecurity, data backup and restoration. Working with an MSP can greatly increase your cybersecurity at an affordable price.
- Wi-Fi Testing & Setup – Few IT teams/staff members have advanced training in proper Wi-Fi network setup. Many MSPs can perform network testing that identifies and eliminates dead zones and ensures connectivity for each person or piece of equipment needing it.
How to Establish Co-Managed IT Support
The first step is identifying the right managed service provider. Not all offer custom services. If you’re looking for co-managed IT support, you want one who will customize their contract to suit your needs and budget. When you find a provider who offers services that suit you, communication is key. Talk with them about your current situation and needs. From there you and the MSP should be able to decide whether the partnership will benefit both of you.
Toucan Technology Group Offers Co-Managed IT Support
As an Indianapolis based MSP, we offer customized services for businesses throughout the area. Whether you need a lot of support or just a few of our many services, we can partner with you. Call us today for your free consultation to learn more about our services and how we can be your IT partner. Reach us at (317) 376-4874 or fill out our contact form today.
